Xafax NetPay® credit conditions



NetPay credit: The amount paid in advance for the payment application that the consumer can use via the Xafax NetPay connection.

Connection: Access to the service offered to the consumer by the school / institution.
Service: The payment applications; printers, multifunctionals, cash registers and vending machines that the school / institution makes available to consumers.

Consumer: A natural person using or requesting a service for purposes other than business or professional purposes.

Assignment: A payment order at printers, multifunctionals, cash registers or vending machines.


Formation of the agreement for a Xafax NetPay connection

The agreement for an Xafax NetPay connection is established the first time the connection is used.


Duration, use and termination of the agreement

  • The duration of the agreement is in principle of an indefinite duration and starts after a Xafax NetPay credit has been deposited into the consumer's user account.
  • The Xafax NetPay credit allows the consumer to place an order if the credit is sufficient.
  • The Xafax NetPay credit is not sufficient if the cost of an order is greater than the outstanding NetPay credit. The school / institution is not obliged to carry out the assignment in this case. The school / institution is also not obliged to carry out the assignment in proportion to the NetPay credit present.
  • The Xafax Netpay credit has a validity of 12 months, counted from when Netpay was last used.
  • The school / institution reserves the right to cancel the remaining balance if the funds have not been refunded or withdrawn after 1 year after deregistration / termination of employment. / td>
  • The conditions and periods for the validity of Xafax NetPay credit can be changed by the school / institution. Such a change will be announced at least four weeks prior to the commencement thereof.
  • Upon termination of the Xafax NetPay connection, all agreements for services purchased will end.



  • Xafax NetPay credit can only be used for services specified by the school / institution.
  • the school / institution offers the consumer of an Xafax NetPay connection one or more options to top up NetPay credit. the school / institution can determine amounts that can be used to top up NetPay credit and can change the amount.
  • the school / institution takes great care when topping up and downgrading Xafax NetPay credit. If, nevertheless, a top-up or downgrading has been wrongly made or omitted, the school / institution is entitled to correct this.
  • Payment for the use of the payment application is made exclusively by debiting the NetPay credit.
  • the school / institution offers the consumer the option to request an Xafax NetPay credit.
  • Complaints against amounts charged must be made known to the school / institution by e-mail within fourteen days of the date of purchase.



  • The holder of the school / institution card / card handles the card / card issued by the school / institution with care. A (network) credit is related to the pass / card. In the event of loss or theft, the school / institution is not liable for any damage suffered (as a result of unlawful use) as long as the card is not blocked. The consumer is responsible for blocking the pass or card via this website.



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